Refund policy

 

RETURNS

Our policy lasts 30 days after delivery. If the 30 days from delivery expire, we can’t offer you a refund or an exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

NON-RETURNABLE ITEMS:

Gift cards.

 

To complete your return, we require a receipt or proof of purchase.

An item is non-returnable if not in its original condition; is damaged or missing parts for reasons not due to our error.

An item is non-returnable after 30 days after delivery.

A customised item is non-returnable and non-refundable.

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days.

LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customer.service@ivanui.com.au.

SALE ITEMS:

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES:

We do not offer exchanges or change of mind returns.

We only replace items if they are found to be defective or damaged. If you need to exchange it for the same item, send us an email at customer.service@ivanui.com.au to organise a Return Authority number and send your item to: Ivanui Pacific, P.O. Box 868, Ingleburn NSW 2565, Australia.